A customer service executive is a professional who will be held responsible for communicating the why’s and how’s related to service expectations within an organization. These professionals are assigned a number of duties which include answering phone calls, responding to customer questions as well as solving the issues faced by customers. They are usually in charge of front-line responsibilities that have a direct impact on a company’s customer experience.
As the industry works to attain best practice for their customers and stakeholders, change is an inevitable aspect of life in any call center environment. To begin, define what you consider to be excellent customer service. Look for occasions and examples where you went above and above with an idea, a client, or a customer call. This is your opportunity to demonstrate your understanding of the function and organization. Many interviewers may ask you to list your positive and negative qualities. People usually have an easier time expressing their strengths but have a hard time finding even one flaw.
Concentrix Interview Questions
To-do lists can help increase productivity among remote employees. Encourage employees to use small business organization apps to note what they wish to accomplish daily so they’re not jumping from assignment to assignment. Prepare yourself by learning about the firm and the products and services it offers. Examine the company’s website, social media accounts, and any recent media attention. Also, try to gain a sense of the corporate culture, as this can affect how you frame your responses to queries.
- It’s the most common interview method, and it is founded on the idea that past behavior can predict future performance.
- Being prepared with specific examples of your ability to figure things out on your own or pull in the right resources when needed will show the interviewer you’ll be able to do the same in this role and give you a leg up.
- As flexibility increases, many companies are outsourcing and turning to these independent contractors to fill a variety of positions.
- So while the remote jobs you’re pursuing may be very similar to in-office roles you’ve had in the past, working from home requires a different work style.
- Working remotely means that sometimes you’re going to feel a bit…remote.
Spend time before the interview researching the company thoroughly, and then use that information to highlight why you’re excited to work for them. The flexible hours allow me to be there for my kids in the mornings and get them off to school, and also be there for them when they come home. Knowing I have that time with my family allows me to be much more productive because I am not worrying whether or not they forgot their lunch or arrived home safely. Whatever your answer, be sure it reminds the interviewer you are a great job candidate. For example, working from home might help you be more efficient because there are fewer distractions from colleagues or long, drawn-out meetings to attend. Or, working from home might allow you to have a better work-life balance, which helps you be more productive because you’re happier and look forward to completing assignments.
Acing a Remote Job Interview
If the context is unclear, you should learn more about the question before responding. So, hold on before you try to deduct half of your mortgage for “office rent” or the entire cost of your internet. There are strict limits work from home experience to what can be claimed as deductions or credits on your return. You can deduct valid work-related expenses, but only the percentage used for your work. The same goes for office supplies, telephone bills, and utilities.
If the work experience is part of a course, the HEI will probably have negotiated the placement with the employer, and will help you prepare your CV and look for a suitable placement. This can help make the experience a quality one, and ensure that the employment tasks can be structured around specific learning outcomes, which you as the student should be aware of. The employer in turn needs to be aware that they are not just employing someone who can answer the phone and do photocopying, but who will undertake particular projects and who is working to specific outcomes.
Transform your customer service with Gladly
However, if you prefer to practice your speech ahead of time, craft a few scripts using the sentences and mappings in previous steps. While this role is a big step up from my current content marketer role, I’m excited to take on new challenges and grow into the remote marketing manager role. My research has shown me that Customer.io is a great place to learn and level up your craft, and I’m committed to working harder than ever.”
With so much flexibility, it’s crucial that you can be organized and juggle your different tasks and responsibilities in order to get things done and meet deadlines—and interviewers will want to make sure you’re up to it. Chances are, you don’t only want this job because it’s a remote position—and if that is your only reason, you should probably reevaluate. So, it would be best if you touched on the other aspects of the role that appeal to you and fit your strengths and experience.
At all stages, a lifetime of opportunity
“Remote work—whether temporary or permanent—requires a different skill set and type of experience than in-office jobs,” says Neal Taparia, founder of Unscrambled Words, a startup with a primarily distributed team. So while the remote jobs you’re pursuing may be very similar to in-office roles you’ve had in the past, working from home requires a different work style. Subaru of America, Inc. employs more than 1,300 people nationwide. We seek professionals within Sales, Marketing, Customer Advocacy, Product Management, Fixed Operations, Service, Accounting, Information Technology, Human Resources, and Legal to support our growing customer base.
This can create feelings of isolation and loneliness, and can often have a hurt your health and productivity. It’s important to build in time for social interaction, even if it isn’t in-person. Remote workers report that increased productivity, better focus, and less stress are some of the top reasons they work remotely. When you work from home, you’re less likely to lose focus due to in-office distractions like background noise or interruptions from coworkers. With increased focus, you can get your work done more efficiently.
When you don’t have the benefit of working at the same time as your colleagues, you need to learn to be communicate async. In the Airtasker survey, 37% of the remote workers say taking regular breaks is the best way to stay productive. Use your break to get a snack, drink water, get fresh air, or check on your family. The average break time for a remote worker is 22 minutes spread out across the day. Gladly is a customer service platform for digitally-focused B2C companies who want to maximize the lifetime value of their customers.
About time management, you can talk about how you prioritise your work tasks. If there are multiple tasks, it’s best to prioritize the most important ones first and taper to the least important ones during your workday. The best way to answer this one is to talk about your self-driven nature and attitude. You can talk about how you take small breaks during your workday. Maybe reading or taking a walk helps you rejuvenate your energy and mental blocks during challenging tasks and projects.